Billing & Payment Policy

This page should answer any questions you might have about how you are billed for our Services.

  • Orders taken between Monday and Friday take 1-2 working days to process.
  • Payment is accepted in the following methods
    • Cheque Payment - This method is only for all Malaysian issued cheques (personal or company). To issue a cheque payment to us, kindly issue the cheque written out to XGEN Technologies Sdn Bhd and cross it with A/C Payee Only and deliver it to our Mailing Address at:
        XGEN Technologies Sdn Bhd
        5A, Jalan Travers
        Off Jalan Tun Sambanthan
        Brickfields 50470
        Kuala Lumpur
    • Direct Bank-In - This method is for people who are able to bank in money (cheque or cash) directly into our Bank Account at any of our Bank Branches. All payments are to be deposited into the account mentioned below and a copy of the "Bank-in-slip" to be faxed to our Fax Number at +60 (3) 22745542. Please include your contact name and number along with details on the fax so that we know what the payment is in reference to.
        Bank Name:Public Bank Berhad
        Account Name:XGEN Technologies Sdn Bhd
        Account Number:3073486304
    • Telegraphic Transfer - This payment method is to be used for all overseas clients who are not able to make payment using Malaysian Cheques. All payment amounts are to be transfered from your local bank to our bank account in Malaysia. Please provide the following details to your local bank:
        Bank Name:Public Bank Berhad
        Branch:Bangsar Baru, Kuala Lumpur, Malaysia
        Branch Address:36 & 38 Jalan Maarof
        Bangsar Baru
        59100 Kuala LUmpur
        Branch Telephone:+60 (3) 2282-8929
        Sort Code:33-14173
        Swift Code:PBBEMYKL
        Account Name:XGEN Technologies Sdn Bhd
        Account Number:3073486304
  • Any pro-rated fees Invoiced and refunds processed are calculated based on the 30-day month, irregardless of the actual number of days in any particular month.
  • The Client bears full responsibility for ensuring that payments for outstanding bills are received by XGEN Technologies Sdn Bhd on or before the Due Dates as stated in the issued Invoices. Any Account that is past due is subject to service suspension and deletion. A reinstatement fee will be applied to any suspended services over and above normal hosting charges that are due for the period of suspension. Any disputes should also be brought forward within the month of invoice billing to XGEN Technologies Sdn Bhd' prompt attention.
  • XGEN Technologies Sdn Bhd assumes no responsibility for any non-delivery of invoices or reminders. All reminders shall be deemed to be sent by XGEN Technologies Sdn Bhd:
    • if by mail, by properly addressing, prepaying and posting a letter containing the reminder; and
    • if by e-mail, by properly inputting the e-mail address and noting that the reminder has been transmitted by XGEN Technologies Sdn Bhd' reminder system
  • Please note that all payment by bank transfers are subject to an additional RM$40 or USD$10 surcharge.
  • All servers will terminate on the last day of the month. If the two weeks notice is not sufficient to cover the current month, your server will be terminated at the end of the following month.
  • All payments for promotional packages are not refundable.
  • Except for cancellations on quarterly (3 month) billing cycles, there will be no refunds for any payment. In the event of a refund, you'll be refunded the remaining months of your pre-paid bill subject to a RM$50 administrative charge.
  • Prepayments are non refundable but customers can adjust their credits when they change services or packages.
  • A RM$50 administrative fee plus any postage & bank charges is payable to XGEN Technologies Sdn Bhd for any refunds made out.
  • All refunds will be made out by normal mail via cheques/checks.
  • Once your order has been processed, your server configuration information will be sent to you via E-mail.
  • You will be billed via email (International clients) or normal mail (local clients).
  • You are expected to make payment on time. Failure to do so will result in immediate server termination. A reactivation fee of RM$100 applies.
  • If we register a domain name for you, please be aware that Internic (or your local NIC) will bill you seperately for your name.
  • All prices are subjected to change. New prices will be updated in our website.
  • Note: If you change the configuration on your server in such a way that it no longer works, we will fix it for you at RM$180/hour. (minimum 1 hour).
  • XGEN Technologies Sdn Bhd reserves the right to amend or change our billing policy at anytime without prior notice.

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